Frequently Asked Questions

Q) What are the most common complaints?

A) Complaints are few and far between. Most of the feedback we receive is extremely positive. The most common complaint however is the differences in peoples' standards of cleanliness. However, honest and clear communication usually prevents this from occurring.

Q) Can I house swap if I rent the premises?

A) Yes, but you will need to get permission from your landlord.

Q) What if I live in a place that to me does not seem desirable?

A) You would be surprised where different people would like to holiday, whether it be bush, beach, hot, cold, country, city etc. Most places, big or small, have their own appeal to some potential holiday makers. So don't be afraid. There are bound to be many other Aussie-houseswap members who are keen to holiday in your town.

Q) What about house security?

A) From our experience and research most house swaps go smoothly and are extremely enjoyable experiences for both parties. However for peace of mind you may like to inform your insurer, store valuables in a secure location and most importantly take time to get to know your exchange partner. The more you get to know your exchange partner the better the chances of a successful swap.

Q) Can I swap my small unit for a large house?

A) Definitely! Most people now know that "size doesn't matter". It is the quality of the holiday that counts. In most cases the accommodation is only used as a home base from which to explore the holiday destination.

Q) Can I swap my car?

A) Yes! This can be a very popular part of the swapping experience, especially if you are flying to your destination and have no transport. You are sure to find another member who is keen to swap with you. It is advisable however to be clear on rules and regulations and perhaps to contact your insurer. Again clear communication between both parties allows this to go smoothly.

Q) Do we have to swap at the same time?

A) Not necessarily. Those who own holiday homes may have them vacant for a large period of time throughout the year. This means they could swap another holiday home owner at anytime during the year, whether at the same time or not.

Q) How long does it take to organise a swap?

A) This pretty much depends on both parties. Allow at least up to 6 to 8 weeks so you and your swapper have enough time to converse and work things out. However in saying that you may both have the ability to organise a swap within a week!

Q) Can I pull out from a house swap once I've committed?

A) Once you have planned and committed to a house swap you should try your very best to follow it through. Remember that your exchange partner has taken a lot of time to get to this stage and would no doubt be excited and looking forward to the forthcoming holiday. However, if a cancellation is totally unavoidable please inform the other party as soon as possible, and be totally honest with them.

Q) Who pays the bills?

A) Generally you keep paying your own home bills and your exchange partner pays theirs. You may like to see if your house swapping partner would like to use the phone and allow a certain maximum limit eg. $20 worth of calls (and leave details of the telephone plan you are on). For long term swaps of around three (3) months or longer both parties usually agree to pay for the expenses of the house they're staying in.

Q) What can I use in the house?

A) This all depends on what you and your swapping partner have agreed on. Talk about things like TV, video, DVD, stereo, computer etc. Generally you need to replace whatever you use eg tea, coffee, sugar etc. Make sure you organise things beforehand so each of you knows what to expect.

Q) Are there any helpful suggestions or considerations to be aware of?

A) Yes:

• Good, clear communication is the key to a successful house swap. Being open and honest ensures both parties know what they are getting.
• It's a good idea to keep emailing and/or phoning back and forth while you negotiate all the details until you are comfortable with the arrangements.
• Some people contact their insurance agent to let them know of their plans. In many cases they like the fact that someone is minding your house.
• Be clear about your expectations of what people can or can't do in your house. You may want to talk about things like telephone usage, key collection etc.
• Make sure you leave your house clean and tidy for your exchange partner.
• Lock up or leave valuables with friends and put any personal items away.
• It might be a good idea to clear a small space for your guests to store their clothing during their stay.
• If you work on the principal to treat their house with the care and respect that you would expect them to treat your house then there should be no problems at all.
• It is important to be proactive! Remember, other members (people like you) put their properties on the website because they want to be contacted for a swap. So don't be afraid to make the first move. Most people get excited to hear from another member for a possible swap.